I was an iPhone Free App user. I don't see my charts in the new 3.0 App.

Modified on Sun, Jan 19 at 1:01 PM

First, ensure you're on the latest version of the app by going to the App Store and checking if there's an available update.  
If your charts are missing, you can try to go to Settings and click on "Recover Charts." If you don't see this option, go to Settings> Account, then click Restore Purchases. This tool should pull the charts from your old account but only if you were on our Free App and not the Pro App.  See the screenshot below:


If you don’t see your charts right away, don’t worry! Our servers are overwhelmed with so many users accessing the new app, so syncing might take some time. We appreciate your patience!


If you still have questions, please create a ticket. Our support team will gladly assist you!


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